LexelaneRefund policy
We aim to resolve payment and billing problems with a clear record of what was charged and what was used. Mandatory consumer rights remain unaffected.
Unused credit
Contact support within 7 days of a top-up to request a refund of its unused principal balance. Include the account email and order ID. Eligibility depends on the actual remaining balance, payment status, fraud checks, and applicable law. We do not promise a refund of credit already consumed by valid requests.
Incorrect or duplicate charges
Report suspected duplicate payments or incorrect API charges with the relevant order or request IDs. Verified billing errors are corrected by a ledger entry. A failed browser redirect does not establish that a payment failed; check the order status before paying again.
How refunds are processed
Approved refunds are initiated through the payment provider, normally to the original payment method. Payment-provider settlement timing varies. Any non-refundable processing cost that is legally chargeable will be explained before you approve the refund; no undisclosed fee is deducted. Taxes follow the payment provider’s treatment and applicable law.
Reviews and disputes
Refunded or disputed orders may temporarily pause API access while remaining credit and prior usage are reconciled. This protects both the account and the integrity of the ledger. Contact support if a payment is under review.
Contact and service operator
Chen Hongtao · support@lexelane.com