LexelanePayment and prepaid-credit policy
Lexelane sells metered model API access and browser chat funded by prepaid USD credit. Each top-up is a one-time payment; it does not start a recurring subscription.
What you purchase
Credit is used for model requests at the input, output and eligible cache-token rates displayed in the model catalog. It is not a deposit, investment, transferable payment account or promise of access to every model. Tokens consumed by reasoning may be included in billed output under the selected model’s rules. A higher output limit can increase the reservation required before a call.
Currency, amounts and payment methods
Standard top-ups start at $5; the current maximum and accepted amounts are shown in the top-up form. Waffo hosts checkout; available cards and wallets depend on the checkout, your region, browser, device and payment provider. A payment logo does not guarantee that a method is available for every transaction. Confirm the final payable amount, any tax or currency conversion and the payment method before approving payment. Confirmed principal credits the corresponding USD balance; bank or wallet conversion charges do not create additional Lexelane credit.
Orders and payment confirmation
The billing page lists top-up orders and their current state. A pending order may be resumed while its checkout remains usable. Do not pay the same order twice; check its status or contact support if the payment result is unclear. A browser return alone is not proof of settlement. An order is credited after payment confirmation, with duplicate protection. If your payment completed but credit is missing, send support the order ID and payment time without card details or credentials.
Promotions and price changes
Limited-time prices are marked on the relevant model. No fixed end date is promised unless one is stated. Promotions can change for future requests; a top-up does not lock a model price. Requests already accepted keep their captured rates. Promotional gifts, if separately offered, are distinguishable from paid principal and are not automatically refundable. Use the catalog and your actual usage record to assess cost rather than assuming the same discount for every model.
Billing questions and refunds
Keep order IDs and request IDs for a billing review. We correct verified errors through the ledger rather than rewriting past usage. Unused-principal refund requests follow the separate refund policy and applicable consumer rights. A dispute or suspected fraud may temporarily restrict usage while records are reconciled.
Contact and service operator
Chen Hongtao · support@lexelane.com